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Terms and Conditions


We politely ask you to contact us at least 48 hours before your booking so we can find a more suitable time for your treatment. We reserve the devices and the facilities just for you so we kindly request for you to respect this policy. Please keep in mind that refunds will be approved if in accordance with the Australian Consumer Law. We do not provide refunds of any deposit paid for a change of mind. We offer you a comprehensive free consultation prior to any treatment bookings. This enables you to determine if this treatment is right for you before requesting a procedure.


Because we understand busy lives, we send you a text or email reminders 24-48 hours before your treatment. Please reply Yes or No as per the message. If you will require to reschedule please contact the clinic.


As we value everyone’s schedules, we insist that you arrive on time for your appointment. Arriving late could require for you to make another appointment because we will not be able to service you properly before the next patient. Late arrivals or no shows will have their deposits withheld.

All treatment appointments require a 20% deposit which must be paid at least 5 days before your treatment appointment..

Terms of Use

Use of this website is subject to the following terms and conditions and all applicable laws in the country in which the website is designed.

Site Information

Information on this site is intended for residents of Australia over 18 years of age. The content is provided as general and for information purposes only. The content on this website is not a substitute for medical advice or diagnoses of medical conditions. If you have a medical condition you should seek the advice of a health professional.

Medical Advice

Product information on this web site is provided by New Shape Clinic in Australia and is intended for general information purposes only.

No information contained on this Web site is provided to give medical advice or instructions on the accurate use of our products. We cannot answer unsolicited e-mails requesting personal medical advice; visitors should always consult a health care professional.

Intellectual Property

You are free to browse this site but may only use the information on this site for personal use. You must not reproduce or publish of any text, images, audio or video contained on this site for commercial purposes without the express permission from New Shape Clinic .

Countries is intended for use and viewing by Australian residents. Product information on this website is for information only and should not be viewed as advertising or the promotion of any products.


Limitation of liability

Your use of this website is at your own and exclusive risk.

The Australian Consumer Law in schedule 2 of the Competition and Consumer Act 2010 (cth) implies certain consumer guarantees that cannot be excluded, subject to those non-excludable rights this web site is provided “as is” without warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. This web site could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the web site. New Shape Clinic may make improvements and/or changes in the product(s) and/or the program(s) described in this web site at any time.

Subject to any non-excludable consumer guarantees, in no event shall New Shape Clinic and its affiliates, or any third parties mentioned on this website, be liable for any damages (including, without limitation, compensatory, punitive, incidental or consequential damages), personal injury, wrongful death, lost profits or damages resulting from lost data or business interruption resulting from the use, or inability to use, this web site or its content, whether based on warranty, contract, tort or any other legal theory, and whether or not New Shape Clinic or any of its affiliates, or any such third party, is advised of the possibility of such damages.


Pictures and patient testimonials on the website

Any pictures of people being treated with aesthetic products on this website are only examples of how the result may look like and the results the treatment have had on these specific individuals. The pictures shall not be regarded as any kind of guarantee or promise of a certain result when using aesthetic products.

Variations of the result may occur.

Any patient testimonials on this website are the patients’ own experiences and opinions and may not be what others will experience.



New Shape Clinic reserves the right to make changes and corrections to these conditions and terms of use at any time without notice. Please return to this page from time to time to review these conditions and terms of use



If you have any questions regarding these terms and conditions please contact us by phone on +61 477 214 720, via email at or in writing at our address Shop 4, 1A The Strand, Chelsea, VIC 3196 AUSTRALIA.

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