If you are unhappy with your product choice and want to return your items, no problems! We accept returns 14 days from the date of purchase under the following circumstance
Change of Mind
The product MUST NOT be opened, used or damaged in any way. Once a returned item has been accepted, we will issue a refund using the same payment method you originally paid for the item. New Shape Clinic is not liable for any return postage costs.
If your product is faulty or in the rare case you have an allergic reaction please email us a photo of the product or reaction to firstname.lastname@example.org
Products must be less than 20% used when returned to us.
Faulty, Incorrect or damaged item received
If you receive an incorrect item, please email us within 48 hours. The product MUST NOT be used in any way. If the item is faulty or damaged, please take a photo and email us. Please do not use or dispose of the product.
If your return meets the above criteria, here is what to do:
1. Contact Us
Contact us via email email@example.com or phone +61 477 214 720. Please contact us before sending the items back to us.
2. Send it back to us
If your return has been approved by one of our staff members at New Shape Clinic then please send the return back to us in person at the clinic or via mail to Shop 4, 1A The Strand, Chelsea, VIC 3196 AUSTRALIA
3. A refund or a return will be sent to you
If applicable we will refund you once we have received your items or will send out any replacement products.
Items must be in original packaging
Your receipt must be with the returned item
We do not reimburse return postal costs unless the item is being returned due to an error of New Shape Clinic